Frequently Asked Questions
For urgent enquiries, please contact us at 6455 9909 and our customer relations officer will attend to you immediately.
Refer to guidelines and what to do and prepare when death occurs.
Our hotline is open 24/7 all year round. Do drop us a call for urgent assistance or enquiries.
We are always looking for fresh faces and committed individuals to join us and make a difference in the death care industry.
What do I do when a loved one passes?
The first step is to stay calm and call us at 64559909 immediately. Our customer care representatives will advise you on the next steps to take and arrange for a funeral advisor to head down to your location promptly. We recommend engaging a funeral home as soon as possible as we will be able to guide you through the process to take and answer any questions that you may have. The family should then obtain the Certificate of Cause of Death from the doctor, and proceed to register the death. To understand more, you may visit https://casketfairprice.com/what-to-do-when-a-death-occurs/.
What decisions do I have to make for the funeral arrangements?
A couple of decisions for the funeral will need to be made by the family. However, with the guidance of our funeral advisors, you can be assured that they will be able to advise you and help you through the process. Below is a list of some points to consider that can help you better prepare for the arrangements:
- Religion for the funeral
- Location and number of days for the wake
- Which burial grounds or crematorium to use (*this information will be needed when registering the death)
- The clothing to be worn for your departed loved one’s final journey
- Photo to be enlarged
Should I hold the wake at a memorial hall or at our HDB void deck?
There are a few factors to consider when deciding whether to hold the wake at a memorial hall or void deck. One of which would be you and your family’s personal preference. Below are also a few factors you can take into consideration when making the decision:
Pros of Memorial Hall:
- The keys for the memorial hall will be handed over to the family for the duration of the wake. Family members have the choice to lock up the unit and head home to rest for the night insteading of keeping guard at the wake overnight
- Our memorial halls are located in Central Singapore, and might thus be more convenient for family and friends who are visiting the wake
- Preferred option for those staying at condominiums as some places do not allow funeral wakes to be held.
- Some families staying in private houses may prefer the option of a memorial hall as they do not wish to set up a tentage in their homes or to protect the privacy of their house.
Pros of Void Deck:
- Relatively cheaper than renting a memorial hall.
- Convenient for family members who live nearby or at the HDB block.
- Easier for neighbours or friends of the departed loved one to visit.
For families living in landed property, a permit from LTA is necessary if you intend to use part of the road outside of your house.
How much does a funeral typically cost in Singapore?
The cost of a funeral service in Singapore largely depends on the type of funeral chosen (Buddhist, Christian, non-religious etc) as well as the complexity of the funeral. At Casket Fairprice, we value transparent pricing and giving our customers the flexibility to review our prices online before engaging our services. Our average cost for a 3 day funeral service with all the basic essentials amounts to about S$4,000 to $6,000. This is considering that the service is not inclusive of other services offered, such as food catering or memorial videos and photographs.
What services does a funeral provider offer?
Funeral providers can offer a wide range of services from rental of facilities for the funeral ceremony and managing the family’s paperwork for burial or cremation plans, to arranging for vehicles for the burial or cremation. They can also offer a directory of funeral directors, advisors and undertakers in Singapore, carry out embalming services, assist in catering food for funeral guests etc. Funeral providers are essentially one-stop funeral coordinators to help you prepare and arrange for a smooth funeral process for your beloved one.
Must I Hold The Funeral/Wake At Casket Fairprice's Parlour?
You may hold the funeral/wake at our Sin Ming funeral parlour, but it is not compulsory.
We understand that some families may prefer to hold the ceremony at their void deck due to the convenience of location as well as to reduce the funeral expenses, while others may prefer holding it at our memorial hall due to the convenience of amenities. As such, we let our clients choose where they want to hold the wake.
In each of the funeral package pages, we have provided the package prices for holding the ceremony at the HDB void deck and our memorial hall so you can compare the prices and make an informed decision.
Alternatively, if you would like to hold the wake at your preferred parlour in Singapore, you may also let us know your preferences and we will proceed to make the funeral arrangements at your chosen location. All administrative tasks, such as booking of the parlour will be handled by our team as well.
If you are still unsure if you should hold the ceremony at our funeral parlour or your void deck, give us a call and our funeral advisors will be able to assist you further.
How Do Funeral Directors Help With Planning A Funeral?
In general, funeral directors help to facilitate and sort out the logistical needs of funerals and wakes. They work with the relevant suppliers and authorities to ensure that funeral processes are carried out smoothly. In addition, they also handle the paperwork that comes with engaging the suppliers as well as applying for various permits.
While doing so, funeral directors also assist the grieving families emotionally as they advise clients who may not be familiar with the funeral processions and the religious rites and traditions of funerals, as well as fulfil the needs and requests of clients so as to direct a successful and personalised funeral for their loved one.
How long can you hold a funeral service?
In Singapore, wakes can last from 1 to 7 days. Depending on different religions and traditions, the number of days for a funeral wake will vary. If the wake extends to more than 7 days after death, written permission will have to be obtained from the NEA.
Do The Funeral Packages Price Include Embalming?
Yes. Embalming is included in our funeral packages. Casket Fairprice strives to avoid charging additional or hidden fees in order to alleviate the burden on the bereaved families. For more information, visit our embalming page.
What types of funeral services does Casket Fairprice offer?
At Casket Fairprice, we offer 8 types of funeral services including, Buddhist Funerals, Taoist Funerals, Soka Funerals, Christian Funerals, Roman Catholic Funerals, Freethinker Funerals, International Repatriation and Direct Cremation services.
Can I Personalise The Service To Fit My Family Tradition?
Get in touch with our team to get the funeral service that suits your family tradition. You can personalise the funeral service, by adding or omitting some aspects from our package. As the family should be our priority during mourning time.
Can I Have A Funeral Without Service?
Depending on the wishes of the family or the dearly departed, having a funeral without an extended service is possible. Usually, a short memorial or praying service takes place at the crematory hall before the funeral.
For family members that are not familiar with the funeral and memorial process, getting help from a funeral company is a good decision. At Casket Fairprice, our direct funeral service includes booking a crematory hall which is helpful during the most difficult times.
Should I choose Burial or Cremation?
Our funeral advisors will assist with the booking of the slot for burial or cremation.
In Singapore, due to land constraints, the only cemetery available for burial is Choa Chu Kang Cemetery. Burial periods for graves are limited to a time span of 15 years, after which, the graves will be exhumed. Cremation will be carried out for those whose religions permit, and the remains can be stored in columbarium niches or scattered at sea. For those that require compulsory burial, the remains will be re-buried but in smaller individual plots.
For a detailed list of locations for burial, cremation and ash storage, click here.