Our Story

Over the Years

Our Story

Over the Years

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1. Enquiry

Browse our Website – You can find a lot of information on our website that will help you in funeral planning. Our funeral package prices indicated are nett prices. We do not advertise our prices ‘from’ an amount, but instead provide a final amount to aid in your decision making process.
Call in our 24/7 dedicated customer service hotline – Our customer service team is always on hand to answer your questions and to provide guidance for you during the enquiry stage.

2. Activation Call

Upon your activation call, we will immediately dispatch our next available funeral advisor to your location. We aim to reach you within an hour’s time as we understand that our customers feel especially anxious and lost at this point in time. 

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3. Understanding Your Needs

Our funeral advisor will take the time to understand more about you and your family (eg: family size, religion etc), to ensure that they are best able to provide you with informed advice. From death certificate documentation, items to prepare, traditions and customs to adhere to, our funeral advisor will bring you through the process step-by-step. After understanding more about your needs, they will recommend the most suitable package for you.

4. Collection and Embalming

Our funeral service team will then proceed to the collection site to start the process of shifting the remains of the loved ones back to our facilities for embalming and or prep. Family members will view the body and give instructions for our team to begin the collection process. Our funeral service team will begin to shift the body into our vehicle with care and proceed to our office. Should embalming be requested, it will be done in our well-maintained and sanitised embalming facility. Our in-house embalmers are all licensed and trained in handling most types of situations. 

5. Preparation of Memorial Ceremony

Our funeral advisors will begin the administrative and logistical arrangements for the funeral. From booking the cremation slot, to arranging the canvas tentage tents, our advisors do the heavy lifting for you. We understand that in times of grief, such tasks may seem extra tedious for our customers. That is why, we handle them all for you, so you can grieve in peace while being there for the people you love. Meanwhile, our logistics team is on the ground setting up the funeral wake. Our logistics assistants know the set-up like the back of their hand and will set-up depending on the religion requested.