Over the Years
When death occurs, call us at 6455 9909 for immediate advice and assistance, and we will guide you through the entire funeral process. Our customer service attendant will be on hand to guide you through the initial process and will assign a funeral advisor who will be walking you through the funeral proceedings.
MEETING AT HOSPITAL / WAKE WITH FUNERAL ADVISOR
Within an hour of your activation call to us, our funeral advisor will meet with you at the hospital / home to discuss more about the needs of the funeral and to answer any questions that you have. They will also be able to guide you through the ____ you need to do to ___, such as receiving the Certificate of the Cause of Death and registering the death.
For more information on what to do when death occurs, please click here.
OBTAINING CERTIFICATE OF THE CAUSE OF DEATH (CCOD)
A Certificate of the Cause of Death (CCOD) has to be obtained in order to register the death. Depending on where death occurred, the procedure for how this is done will differ.
If death occurs at the hospital
The CCOD will be issued on the spot by the attending doctor at the hospital if the cause of death is known and natural. The CCOD can only be obtained after producing the NRIC of the deceased.
If death occurs at home
A house call by a GP or your family doctor has to be made to certify the cause of death. If the doctor is able to certify the cause of death, the CCOD can be issued by the doctor on the spot.
A coroner’s case happens in the event of an unnatural death or when death occurs without a known cause.
The police will arrange for the body to be sent to the Mortuary@HSA (located at Block 9 Singapore General Hospital). The police investigation officer (IO) will inform the family when to go to the Mortuary@HSA. Be punctual and bring along both the IC of the deceased and the informant, and all relevant medical documents and medicines relating to the deceased.
At the Mortuary@HSA, the police IO will arrange for the family to view and identify the deceased’s body in the presence of the Coroner. The Coroner will review the case and determine if an autopsy is required. The family will then be informed of the Coroner’s decison and the time to claim the body for the funeral.
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